Common questions
How long do refunds take?
Once approved, refunds are issued to your original payment method within 5–10 working days.
What should I photograph?
Clear photos of the damage/fault, the packaging it arrived in, and the shipping label if visible. This speeds up your claim.
Do I need to return the item?
Faulty or damaged: often not — photos are usually enough, and if we do need it back, the QR label is free.
Changed your mind: yes. Tell us within 14 days of delivery, then post it back within another 14 days, unused and in its original packaging. Return postage is paid by you — use a tracked service, as it's your responsibility until it reaches us.
Where do I send a return?
Nowhere — you don't need an address. Send the form above and we'll email you a QR code; show it at an InPost locker, Evri ParcelShop or Post Office and they do the rest. No printer needed. If you changed your mind, a flat £4.89 label fee comes out of your refund; if the item is faulty or wrong, it's free.
Can everything be returned?
Anything sealed for hygiene or health protection — pierced jewellery, cosmetics, personal-care items — can't be returned once opened, and personalised items are excluded unless faulty. Your statutory rights are unaffected.
Prefer email?
Reach us any time at spirediscounts@gmail.com.